Frequently Asked Question

The FreeSource Help Desk is an online system that affords people the opportunity to submit tickets requesting help with a multitude of issues (just as you might submit a ticket on a technical support website when a piece of technology is on the fritz).

People can submit tickets requesting assistance crafting résumés or locating community resources, and our online volunteers can help with other types of requests as well, including:

• Public Transit Route Planning
• Employment and Personal Enrichment Opportunity Searches
• Basic Remote Technical Support

Once a ticket is submitted, online volunteers work independently or in concert with one another to determine a course of action for providing assistance.